Built In Boston
Vermont
Overview
Built In Boston is a seasoned Fractional VP of Customer Success specializing in developing customer-obsessed cultures and high-performing teams. Based in Vermont, they expertly drive strategic customer experience initiatives and operational excellence, particularly within high-volume environments.
About
Built In Boston brings a wealth of experience as a Fractional VP of Customer Success, specializing in transforming customer service operations into powerful drivers of growth and loyalty. Their approach is rooted in fostering a culture of genuine customer obsession and continuous improvement, ensuring that customer happiness is a priority across all departmental functions. They are adept at coaching and mentoring leadership, from Managers of Customer Happiness to team leads, cultivating robust performance and preparing teams for future success and leadership. With a proven track record at the VP/Director level in CX and Customer Service, Built In Boston is highly skilled in defining strategic staffing models and development plans that support organizational growth and flexibility. They excel in high-volume, Direct-to-Consumer (DTC) and eCommerce environments, where optimizing customer journeys and scaling operations are critical. Their strategic insights empower companies to enhance customer satisfaction, streamline processes, and build resilient, customer-centric teams ready to meet evolving market demands.